
Building Strategic Directions in a World of Uncertainty
Impact of AI and ESG
Building Strategic Directions in a World of Uncertainty
Impact of AI and ESG

During our 3-day course in Milan, our faculty shared use cases related to Artificial Intelligence, User Experience, and Customer Experience Management.
A big thank you to our professors Martina Sciannamè, Jean-Philippe Timsit, and Fernando Bação, as well as all the managers and leaders who participated.
We look forward to the next edition!





How do you keep up with AI advancements when new developments occur daily in the AI ecosystem?
Which opportunities for our industry?
Can AI improve the way enterprises engage with customers?
DNOW! Academy is at the forefront of applying cutting-edge Large Language Models (LLMs) to customer interaction use cases. To ensure optimal implementation, we’ve developed a proprietary scorecard – DNOW! LLM Pertinence Matrix – that evaluates the appropriateness of AI integration for specific industry needs. This model assesses key parameters including data availability, complexity, and other relevant attributes.
For more information about our AI Suitability Scorecard and how it can enhance your customer interaction strategies, please contact our team.

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