Effectively Guiding You Towards Digital Transformation
From almost a decade, DNOW! experts have been assisting PSP leaders in their evolution and business development towards digital.
DNOW! is an international network of industry advisors, each bringing specialized expertise and a deep understanding of the challenges Print Service Providers face. These professionals collaborate closely to deliver comprehensive solutions to DNOW! customers.
A diverse team of specialists with extensive international experience in the print industry who help businesses address current challenges and identify opportunities.
Professionals with decades of experience developing specialized training programs for PSP teams and providing personalized coaching for executives and CEOs in the print industry.
CEOs and General Managers of print service provider companies who bring hands-on leadership experience and strategic vision from directly managing successful print businesses.
Professors with research focus on the Digital, CX and US, combining scholarly expertise with practical understanding of PSP challenges.
An international network of digitally advanced PSPs, where all these experts work together to help member companies advance their capabilities and explore new business directions.
Pedro Caravana
Pedro Caravana is a seasoned executive with over 20 years of experience in Customer Interactions Management. He served as CEO of a European Transactional Print Service Provider for a decade, successfully managing an M&A operation. Drawing from his expertise in U.S.-based Customer Communications Management, Pedro now works as an external consultant. He focuses on accelerating digital transformation for Print Service Providers and advising private equity firms and family-owned businesses.
Pedro is based in Lisbon, Portugal.
Jean-Marc Soulas
Jean-Marc Soulas is a trilingual Change Management Consultant and Facilitator, as well as a Sales Trainer and Coach. He leverages his expertise in change management to co-design and deliver solutions with client organizations, specializing in Sales Effectiveness, Project Management, and Team Synergy. His experience spans industries including print services, software, private banking, manufacturing, automotive, leisure & travel, and finance across Europe, Asia, and North America.
Jean-Marc is living in London, UK.
Dr. Martina Sciannamè
Dr. Martina Sciannamè is a Research Fellow at Politecnico di Milano, specializing in UX and Interaction Design. With a Ph.D. in Design, her research focuses on human-centered approaches to digital innovation. Her work explores improving meaningful experiences enabled by unobtrusive digital technologies, particularly in the fields of interaction design. She employs a hands-on, integrative approach to UX research, utilizing methods such as quantitative data collection, qualitative impressions, context analysis, and co-design.
Martina comes from Milan, Italy
Andy Young
Andy Young leverages 35+ years of experience in Customer Communication technologies and the Print Services Provider industry. Specializing in the paper-to-digital transformation within banking, insurance, financial services, and healthcare, he provides market data and analysis. Andy’s expertise empowers stakeholders to build innovative Customer Communication solutions and navigate the evolving digital landscape.
Andy is from Colorado, US.
Dr. Rocco Marra
Dr. Rocco Marra is a seasoned professional in Customer Interactions Management with extensive experience in both Italy and abroad. He graduated in Management Engineering and obtained a Ph.D. in Technical Physics. Rocco serves as Deputy CEO and Board Member at eGlue, a Customer Interactions Management provider based in Milan. His multifaceted background and expertise contributed to eGlue's transformation from a print provider to a leader in advanced CIM solutions.
Rocco is from Milan, Italy.
Didier Rouillard
Didier Rouillard is a digital- transformation expert and Co- Founder of DNOW!, a CIM- focused digital lab. With a decade of experience in the digital realm, an MBA from EMLyon and RIT (NY), and trained at INSEAD, he is a recognized authority in the PSP space. Previously VP at Quadient, Rouillard led digital transformation for BPOs and Service Providers. Today, he advises enterprises worldwide and lectures at EMLyon business school on digital transformation strategies.
Didier is based in Lyon, France.
Pedro Caravana
Pedro Caravana is a seasoned executive with over 20 years of experience in Customer Interactions Management. He served as CEO of a European Transactional Print Service Provider for a decade, successfully managing an M&A operation. Drawing from his expertise in U.S.-based Customer Communications Management, Pedro now works as an external consultant. He focuses on accelerating digital transformation for Print Service Providers and advising private equity firms and family-owned businesses.
Pedro is based in Lisbon, Portugal.
Jean-Marc Soulas
Jean-Marc Soulas is a trilingual Change Management Consultant and Facilitator, as well as a Sales Trainer and Coach. He leverages his expertise in change management to co-design and deliver solutions with client organizations, specializing in Sales Effectiveness, Project Management, and Team Synergy. His experience spans industries including print services, software, private banking, manufacturing, automotive, leisure & travel, and finance across Europe, Asia, and North America.
Jean-Marc is living in London, UK.
Dr. Martina Sciannamè
Dr. Martina Sciannamè is a Research Fellow at Politecnico di Milano, specializing in UX and Interaction Design. With a Ph.D. in Design, her research focuses on human-centered approaches to digital innovation. Her work explores improving meaningful experiences enabled by unobtrusive digital technologies, particularly in the fields of interaction design. She employs a hands-on, integrative approach to UX research, utilizing methods such as quantitative data collection, qualitative impressions, context analysis, and co-design.
Martina comes from Milan, Italy
Andy Young
Andy Young leverages 35+ years of experience in Customer Communication technologies and the Print Services Provider industry. Specializing in the paper-to-digital transformation within banking, insurance, financial services, and healthcare, he provides market data and analysis. Andy’s expertise empowers stakeholders to build innovative Customer Communication solutions and navigate the evolving digital landscape.
Andy is from Colorado, US.
Dr. Rocco Marra
Dr. Rocco Marra is a seasoned professional in Customer Interactions Management with extensive experience in both Italy and abroad. He graduated in Management Engineering and obtained a Ph.D. in Technical Physics. Rocco serves as Deputy CEO and Board Member at eGlue, a Customer Interactions Management provider based in Milan. His multifaceted background and expertise contributed to eGlue's transformation from a print provider to a leader in advanced CIM solutions.
Rocco is from Milan, Italy.
Didier Rouillard
Didier Rouillard is a digital- transformation expert and Co- Founder of DNOW!, a CIM- focused digital lab. With a decade of experience in the digital realm, an MBA from EMLyon and RIT (NY), and trained at INSEAD, he is a recognized authority in the PSP space. Previously VP at Quadient, Rouillard led digital transformation for BPOs and Service Providers. Today, he advises enterprises worldwide and lectures at EMLyon business school on digital transformation strategies.
Didier is based in Lyon, France.